SoNoted Releases SLAManager V4.0
SoNoted introduces Version 4.0 of "SLAManager™" a comprehensive solution for the management, administration and reporting of contractually obligated service levels and project escrows. The latest version of the product include:
Enhanced Security and Single Sign On Capability
Integration with Call Center Metrics
Enhanced SOAP/Web Service Integration
Real-Time News Feed and Alert Integration
Enhanced Reporting and Charting Capabilities
HTML 5.0 Interface Updates
Additional Contract Management Capabilities
By embracing our clients feedback we have been able to provide enhanced functionality and an improved client interface allowing for realtime monitoring and alerts associated with key business performance metrics. Additional information may be found on our website.